Refund policy

Returns and exchanges

We accept return requests made within 10 days of delivery. Items must be unworn, unused, and returned in their original condition with any tags or packaging included. Proof of purchase is required.

To start a return, email steve@whoissteve.com with your order number and the item you would like to return. Please wait for return authorization and the correct return address before mailing anything. Items sent without authorization may not be accepted.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If an item is damaged, misprinted, defective, or different from what you ordered, contact us within 10 days of delivery and include clear photos. If the issue is confirmed, we will arrange a replacement or refund.

Return shipping

For approved returns that are not the result of our error, the customer is responsible for return shipping. Original shipping charges are not refundable. If we sent a damaged or incorrect item, we will cover the reasonable return or replacement shipping cost.

Non-returnable items

Gift cards, personalized items, and items marked final sale cannot be returned unless they arrive damaged or incorrect. If you are unsure whether your item is eligible, contact us before sending it.

Refunds

We will notify you after an approved return is received and inspected. Approved refunds are issued to the original payment method. Your bank or card provider may need additional time to post the credit.